« Click Fraud is Growing | Main | What Is Click Fraud? »

August 26, 2005

Beware of Google AdSense

If you're counting on your income stream from AdSense, beware. On August 5, 2005 I woke up to find a message in my inbox from Google saying my AdSense account had been disabled. The reason they gave was 'invalid clicks have been generated on the Google ads on your site(s)."

It went on to say "Publishers disabled for invalid click activity are not allowed further participation in AdSense and do not receive any further payment." That's right, they also decided they were going to keep the earnings in my account at the time they disabled it.

I knew this had to be a mistake. I never clicked on ads on my own site or asked anyone else to click on them. I don't even know how to use automated click tools which are mentioned in the AdSense Terms of Service. I checked my server logs for any unusual activity, and found nothing.

I replied to the email saying it must be some sort of mistake, and requested an explanation with further details so this issue could be resolved and my account could be re-instated. After two days passed and no response to my reply, I sent another email to adsense-adclicks@google.com. More time passed and no reply. I then sent an email to Adsense-support@google.com, once again explaining the situation, and asking for a reply so this misunderstanding could be worked out and my account re-instated. Again, no reply. I even made a phone call to Google's home office in Mountain View, CA. You can't actually speak with a real person, but the recording asks for your email address so they can respond to you. I left my email address and my phone number, and again explained my situation. Still no reply. It is now August 26, 2005, a full three weeks of trying to get some sort of explanation from Google, with no replies.

The bottom line here is Google can close your account at any time for any reason, justified or unjustified, steal the money you have earned, accuse you of fraud, and then just send you a form letter saying they closed your account. They should add a sentence at the end of the letter saying:

"By the way, don't try to contact us requesting an explanation of why we have falsely accused you of this crime, stole your money and closed your account because we will not give you an answer. In fact, we will not even acknowledge your existence."

Jeff
contractors4u.com

Posted by Hans A. Koch at August 26, 2005 02:55 PM

Comments